I’ve forgotten my username

If you’ve forgotten your username, you can try using the email address that you originally set up for the Genesis app instead. 
 
The email address you provided for the Genesis app may be different to the one you use for other things (even with Genesis).  If you’re unsure which email address we’ve got loaded for you on the app, and you’ve tried all your possible email addresses, call us on 0800 300 400 and we’ll sort things out.