Reading my meter

Reading an Advanced Meter

It's super easy:
  • Your Advanced Meter's screen will automatically change its display every eight seconds. To stop the screen changing, just press the ‘SELECT' button.
  • Your meter reading will appear on the screen.

Got more than one price plan (i.e. ‘Anytime' and ‘Controlled')? Just repeat the steps above until you've got all the different meter readings.

Reading a Standard or Gas Meter

Standard Meter:
  • Standard meters are read left to right and if the dial is sitting between two numbers, read the lower number. 
  • Numbers show in a odometer style, like reading kilometres on your car. They have red decimal places which we do not count when reading
Gas Meter:
  • Your gas meter measures the amount of gas you use in hundreds of cubic meters (cm3).
  • If your meter has an odometer-type dial, simply read the numbers from left to right i.e. 6982.
  • Some gas meters may have two rows of dials. To read this older type of meter, look at the top row of dials. Record the numbers as indicated by the pointer on the dial.
    • If the pointer is between two numbers, record the smaller number. The only exception is if the pointer is between 0 and 9, then the number recorded is 9.
    • If the pointer appears to be directly on a number, check the dial immediately to the right. If the pointer on the right hand dial has reached or passed zero then the higher number can be recorded. If the dial to the right has not passed zero, record the smaller number from the dial on the left.


More common questions

Why should I ready my own meter?​

We usually read your meter every two months, so each alternate bill may be estimated based on your previous electricity/gas usage.

The frequency of your meter being read largely depends on the placement of the meter in your property. If your meter is placed in a restricted area then the number of actual reads by meter readers may be reduced. Factors that could cause this restriction are such things as alarms, locked gates and dogs on the property. However, there are ways that we can arrange secure access, so please contact us on 0800 300 400. Alternatively, you can arrange to have your meter read at a time that is convenient to you; there is, however, a small fee for this service.

Why I should read my own meter?
Why hasn’t my meter reader visited the property?