How do I read my meter?


Reading a Smart Meter

Electricity Meter

  • Your Smart Meter's screen will automatically change its display every eight seconds. To stop the screen changing, just press the ‘SELECT' button.
  • Your meter reading will appear on the screen.

Test pattern

Test pattern: This can be ignored. It's just the meter doing a display check.

Meter reading

Your meter reading(s): Depending on your meter, you could see 24hr, CTRL, NITE, DAY, some figures and kWh. The figures are how much electricity has been used in this billing cycle.

Each plan

Other meter reading(s): The meter reading for each plan will appear one after the other for properties with more than one price plan.

Current load

Current load: How much electricity is being used (in kilowatts) right now.

Signal strength

Signal strength: This figure shows how strong the signal is to wirelessly send us the usage data.


Date: This displays the current date.


Time: This shows the current time.

Disconnected: This will be displayed if the electricity to the meter or property has been disconnected. Usually we'd let you know beforehand unless we need to disconnect the electricity for safety reasons.

Gas Meter

Press and hold the button above “OK” for 4 seconds, the LCD screen will turn on and the reading will be displayed.


Reading a Standard Meter


  • Standard meters are read left to right and if the dial is sitting between two numbers, read the lower number.
  • Numbers show in an odometer style, like reading kilometres on your car. They have red decimal places which we don't count when reading.


  • Your gas meter measures the amount of gas you use in hundreds of cubic meters (cm3).
  • If your meter has an odometer-type dial, simply read the numbers from left to right.
  • Some gas meters may have two rows of dials. To read this older type of meter, look at the top row of dials. Record the numbers as indicated by the pointer on the dial.
    • If the pointer is between two numbers, record the smaller number. The only exception is if the pointer is between 0 and 9, then the number recorded is 9.
    • If the pointer appears to be directly on a number, check the dial immediately to the right. If the pointer on the right-hand dial has reached or passed zero then the higher number can be recorded. If the dial to the right has not passed zero, record the smaller number from the dial on the left.