Residential
Products
Electricity
Bottled Gas
Natural Gas
Dual Fuel
Solar
Electric Vehicles
Get More
Offers and Rewards
Energy IQ
Power Shout
Services
Moving House
New Build
Get Connected
Billing & Payments
Plans & Pricing
Usage Reports
Get great offers & rewards when you join Genesis
Sign up now
Business
Products
Dual Fuel
Electricity
Electricity Insights
Natural Gas
LPG Bottled Gas
Request a quote
Solutions
Small Business
Medium Business
Large Business
Trade Connections
Hospitality
Automotive
Productivity Services
Account Management
Order Gas
Billing
Contact Sales
Resources
Energy Tips
Metering
Moving Business
Rural
Offers
Farm Source
Ruralco
Move Farms
Request a quote
Services
Energy IQ
Metering
Contact Rural Experts
Pricing & Plans
For Dairy.
The innovative plan exclusively for Farm Source dairy farmers.
Find out more
About Us
With you. For you.
Sustainability at Genesis
Caring for our Environment
School-gen
School-gen Trust
Ngā Ara Creating Pathways
Energising Community Investment
Powering Emirates Team New Zealand
About us
About Genesis
Genesis Blog
Genesis Climate Hub
Genesis News Hub
Careers
Holidays Act Remediation
Generation & LPG Assets
Assets
Rivers, Lakes and Rainfall
Working Close to Genesis Assets
Reticulated LPG Assets
Entry onto Genesis Property
Investors
Corporate Governance
- Board of Directors
- Executive Team
- Governance Documents
Reports and Presentations
Market Announcements
Share Performance
Financial Calendar
Annual Shareholder Meeting
Dividends
Contact & Support
Emergencies
Outages
Security Alerts
Resolution Process
Medically Dependent
Customer Care
Caring for our customers
When times are tough, we’ll listen. We have a dedicated support team to help you with controlling and managing your power bill. We also support the medically dependent.
How we can help
Join
Energy IQ
Home
Contact & Support
Frequently Asked Questions
Frequently asked questions
See all results
Manage and Update Account
Deceased Estates
How do I cancel my account?
How do I sign up for natural gas or LPG bottled gas
How do I update my account details?
Plans and Pricing
Billing
Receiving my bill
Understanding LPG and my bottled gas bill.
Understanding my bill
What is One Bill and how can I get it?
Metering
How do I know which type of meter I have?
How do I read my meter?
How do I submit my meter read?
Why have I received an estimated bill?
Payments
Medically dependant customers
Request a Refund
Set up and Change Auto-pay
Understand overdue accounts
Vulnerable customers
Moving House
Can I have power at both the old and new houses for a while?
Does my new house have LPG or piped gas?
Is there a fee to move properties?
When do I need to let you know?
Will my rates change at my new property?
Energy IQ
Forgot my Password or Username
Setup and use Energy IQ
LPG gas
For business
LPG Gas Safety
What do I need to know before I get bottled gas?
How safe is bottled gas to use as an energy source?
How do I get the most from my bottled gas?
How can I tell when my bottled gas is running out?
What happens if I run out of LPG?
For residential
LPG Bottled Gas
LPG Gas Safety
What do I need to know before I get bottled gas?
How safe is bottled gas to use as an energy source in my home?
How do I get the most from my bottled gas?
How can I tell when my bottled gas is running out?
What happens if I run out of bottled gas?
Genesis School-gen Trust
How can I donate?
Is the Trust registered with the Charities Commission?
More information on donations and tax certificates
What equipment will schools receive?
What is STEM?
What’s the difference between Genesis School-gen programme and the Genesis School-gen Trust?
Where can I find out more about the Genesis School-gen Trust?
Why did Genesis set up the Genesis School-gen Trust?
Power Shout
Does the amount of free electricity I receive for each Power Shout change?
First time using Power Shout? How does it work?
How much free power do I get?
I forgot about my free power booking, can I change it as I wasn’t home?
I have more than one property, can I choose which address I would like to have the Power Shout?
I’ve picked a time and date for my Power Shout, and I need to change it.
If I move addresses, can I transfer my Power Shout balance to my new address?
Using your Power Shout safely.
When can I use my Power Shout hours?
Who is eligible for Power Shout?
Why are you encouraging me to use more power with Power Shout?
Why can’t I see my Power Shout credit in Energy IQ?
Outages
Gas emergency or outage
Investor questions
Can I contact the Board of Directors?
Do shareholders need to be New Zealand residents?
How can I buy or sell shares or bonds in Genesis Energy?
If I'm a shareholder or bond holder, do I have any additional rights as a customer?
What classes of shares do you have? How do they rank?
What currency do you pay your dividends in?
What is a distribution to shareholders?
Where are your securities quoted?
Where can I find out about my holdings, update my details or see payments and other transactions to
Where can I find out about my holdings, update my details or see payments and other transactions to
Who do I contact if there's an error in my dividend statement?