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Manage and Update Account
Deceased Estates
How do I cancel my account?
How do I link my Flybuys card number?
How do I sign up for natural gas or LPG bottled gas
How do I update my account details?
Plans and Pricing
Billing
Receiving my bill
Understanding LPG and my bottled gas bill.
Understanding my bill
What is One Bill and how can I get it?
Metering
How do I know which type of meter I have?
How do I read my meter?
How do I submit my meter read?
Why have I received an estimated bill?
Payments
Medically dependant customers
Request a Refund
Set up and Change Auto-pay
Understand overdue accounts
Vulnerable customers
Moving House
Can I have power at both the old and new houses for a while?
Does my new house have LPG or piped gas?
Is there a fee to move properties?
When do I need to let you know?
Will my rates change at my new property?
Energy IQ
Forgot my Password or Username
Setup and use Energy IQ
LPG gas
For business
LPG Gas Safety
What do I need to know before I get bottled gas?
How safe is bottled gas to use as an energy source?
How do I get the most from my bottled gas?
How can I tell when my bottled gas is running out?
What happens if I run out of LPG?
For residential
LPG Bottled Gas
LPG Gas Safety
What do I need to know before I get bottled gas?
How safe is bottled gas to use as an energy source in my home?
How do I get the most from my bottled gas?
How can I tell when my bottled gas is running out?
What happens if I run out of bottled gas?
Genesis School-gen Trust
How can I donate?
Is the Trust registered with the Charities Commission?
More information on donations and tax certificates
What equipment will schools receive?
What is STEM?
What’s the difference between Genesis School-gen programme and the Genesis School-gen Trust?
Where can I find out more about the Genesis School-gen Trust?
Why did Genesis set up the Genesis School-gen Trust?
Outages
Gas emergency or outage
Investor questions
Can I contact the Board of Directors?
Do shareholders need to be New Zealand residents?
How can I buy or sell shares or bonds in Genesis Energy?
If I'm a shareholder or bond holder, do I have any additional rights as a customer?
What classes of shares do you have? How do they rank?
What currency do you pay your dividends in?
What is a distribution to shareholders?
Where are your securities quoted?
Where can I find out about my holdings, update my details or see payments and other transactions to
Where can I find out about my holdings, update my details or see payments and other transactions to
Who do I contact if there's an error in my dividend statement?