FAQs

Energy IQ (My Account)
Having problems logging in to the new app?
Having problems downloading the new Energy IQ app?
Having problems registering for the new app?

Where can I find electricity, gas and bottled gas prices and offers?

Where do I find my account balance and how do I understand my bill?

How can I pay my bill?

Ebill
Why haven’t I received my email bill/ebill?

LPG Bottled Gas

What’s the easiest way to order a bottle refill?

How can I make my bottled gas delivery go smoothly?
How do I know that my bottled gas has been delivered?
What do I do if a bottled gas appliance doesn’t work? 
 
Outages
Gas outage?
No power?
No hot water?
How do I get hold of the network company in my area?

Moving House
How do I organise moving address and how do I know my power will be on?
How long does it take before I receive my first bill?
Will my rates change at my new address?
Is there any cost to move properties?

Contact Details

For Residential
0800 300 400
  • Monday to Friday 8am - 8pm
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
  • [email protected]
For Business
0800 600 900
For Your Trade Connections
0800 155 010
Fraud or suspicious activity
0800 300 400
Emergencies
0800 300 400
OUTAGES
 
RESOLUTION PROCESS


Download our new Energy IQ app to:

Predict how much power you’ll be using up to a week ahead
Compare your power use to homes like yours
View your power use and get an estimate of your bill
Pay your bill*
Place orders for bottled gas refills^
Terms and conditions of use apply.