COVID-19 UPDATE

An update from us on COVID-19 and what we’re doing to help NZ, our customers and our people. Read the update

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For more information about how we're helping during this time, please see our COVID-19 information page first.
For Residential
0800 300 400
  • Monday to Friday
    8am - 5pm (Live chat – Billing and Payments)
    8am - 5pm (Live chat – Sales and Moving)
    8am - 5pm (Phone - Service queries)
    8am - 5pm (Phone - Sales and Moving queries)
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
For Business
0800 600 900
  • Monday to Friday
    8am - 5pm
  • Fax: 0800 110 999
OUTAGES
 
RESOLUTION PROCESS
For Your Trade Connections
0800 155 010
  • Monday to Friday
    8am - 5pm
  • Fax: 0800 155 989
Emergencies
0800 300 400
Fraud or suspicious activity
0800 300 400