FAQs

Energy IQ (My Account)
Having problems logging in to the new app?
Having problems downloading the new Energy IQ app?
Having problems registering for the new app?

Where can I find electricity, gas and bottled gas prices and offers?

Where do I find my account balance and how do I understand my bill?

How can I pay my bill?

Ebill
Why haven’t I received my email bill/ebill?

LPG Bottled Gas

What’s the easiest way to order a bottle refill?

How can I make my bottled gas delivery go smoothly?
How do I know that my bottled gas has been delivered?
What do I do if a bottled gas appliance doesn’t work? 
 
Outages
Gas outage?
No power?
No hot water?
How do I get hold of the network company in my area?

Moving House
How do I organise moving address and how do I know my power will be on?
How long does it take before I receive my first bill?
Will my rates change at my new address?
Is there any cost to move properties?

Contact Details

For Residential
0800 300 400
  • Monday to Friday 8am - 8pm
  • Fax: 0800 110 999
  • From overseas: +64 7 838 7863
For Business
0800 600 900
  • Monday to Friday 8am - 6pm
  • Fax: 0800 110 999
For Your Trade Connections
0800 155 010
  • Monday to Friday 8am - 5pm
  • Fax: 0800 155 989
Fraud or suspicious activity
0800 300 400
Emergencies
0800 300 400
OUTAGES
 
RESOLUTION PROCESS


Download our new Energy IQ app to:

Predict how much power you’ll be using up to a week ahead
Compare your power use to homes like yours
View your power use and get an estimate of your bill
Pay your bill*
Place orders for bottled gas refills^
Terms and conditions of use apply.