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Energy IQ
Bottled Gas Control Plan – Christchurch 6 Bottle Plan Terms and Conditions.
Plan Eligibility
To be eligible for the "Bottled Gas Control Plan – Christchurch 6 Bottle Plan " ("Plan"), you must sign up to the Plan on or before 31 January 2019, and:
you must:
be a new or existing Genesis Energy residential LPG customer with a minimum 2 bottle installation at your Property; and
be a new or existing Genesis Energy electricity customer, and remain a Genesis Energy electricity customer for the duration of the Plan;
your primary residential property must be in the greater Christchurch area and be in the Genesis Energy Bottled Gas Monitoring coverage area (
available here
) (“Property”) and otherwise meet the eligibility criteria for Genesis Energy Bottled Gas Monitoring (
available here
);
you must be able to provide Genesis Energy or our Distribution Company with access to your Property for delivery and connection of LPG bottles;
you must be on a weekly or fortnightly bottled gas delivery schedule;
if you are a new Genesis Energy LPG customer, you must make an initial order for each of the bottles that will connect to your installation. (For example if your installation holds 2 bottles, you must make an initial order of 2 bottles).
If it is subsequently found that you do not meet the above eligibility criteria, Genesis Energy may remove you from the Plan. In those circumstances, subject to meeting Genesis Energy's acceptance criteria, you may be offered an alternative Genesis Energy LPG price plan.
The Plan Includes
The plan includes a flat monthly charge for:
the entitlement to use up to 6 LPG bottles during a 12 month period from the start date of your Plan (“Bottle Entitlement Period”);
standard delivery; and
bottle rental.
The provision of the Genesis Energy Bottled Gas Monitoring Device and associated services to you at no charge.
Standard installation of the Bottled Gas Monitoring Device at your property by a Genesis approved Installer at no charge.
Applicable dual fuel prompt payment discount on your applicable Genesis Energy LPG bill.
Changing from an existing plan to the Bottled Gas Control Plan
If you are an existing Genesis Energy LPG customer on a plan which includes quarterly, six-monthly or annual bottle rental, you may transfer from your current plan to this Plan and you will receive a credit on your Genesis Energy LPG bill to refund you for the unexpired portion of your applicable bottle rental as at the start date of the Plan. You may continue to use your existing gas bottles until you are ready to order your first bottle(s) under the Bottled Gas Control Plan.
If you are an existing Genesis Energy LPG customer on a plan which includes monthly bottle rental, you many transfer from you current plan to this Plan and the start date of your Plan will be the date your current plan’s monthly rental has ended.
If you are an existing Genesis Energy LPG customer, any ordered but undelivered 45kg LPG bottles (prior to the start date of the Plan) will form part of the Plan from the start date of the Plan.
Unless otherwise agreed in advance, we will deliver one 45kg LPG bottle to your property per order, and you may have a maximum of two 45kg LPG bottles supplied at your property under this Plan at any one time. New Genesis Energy LPG customers will be required, for safety purposes, to order two 45kg LPG bottles in their first order under their Plan.
Additional Bottles
You may order additional 45kg LPG bottles for your property beyond the bottle entitlement for your Plan. The additional bottles will be charged at an additional rate per bottle ("Additional Rate") notified to you at the start of your Plan.
There is no limit to the number of additional bottles you can order at the Additional Rate under the Plan, however, all LPG bottles ordered under your Plan must be connected to your gas bottle installation.
Cancellation
If you switch your LPG supply to another retailer, cancel your Plan or otherwise cease to meet the eligibility criteria (set out in clause 1) of your Plan during your Plan, you may be charged a fee if the value of the actual number of bottles you have used during your Plan exceeds the total value you have paid under the Plan (“Wash Up Fee”). For clarity, we will not charge, nor credit, you any Wash Up Fee or amount, if the value of the actual number of bottles you have used during your Plan is less than the total value you have paid under the Plan.
You will not receive a credit for any unordered LPG bottles remaining in your applicable bottle entitlement on cancellation of your Plan.
The Wash UP Fee will be calculated (at the date of cancellation) as the difference between the value of the LPG bottles you've ordered under your Plan (calculated at the same rate as the Additional bottle rate) and the actual amount you've paid since the start date of your Plan.
Genesis Energy may waive or reduce any Wash Up Fee at our sole discretion.
What happens at expiry of you Bottle Entitlement Period?
Upon the expiry of your Bottle Entitlement Period your bottle entitlement will re-set and you will enter a new Bottle Entitlement Period unless you advise us prior to the expiry of your then current Bottle Entitlement Period that you no longer wish to continue with the Plan.
It is your responsibility to monitor you bottled gas use during your Bottle Entitlement Period. You will not receive a refund or credit for any unordered LPG Bottles remaining on expiry of your Bottle Entitlement Period.
Exclusions
The monthly flat rate under your Plan does not apply to Genesis Energy's special fees and charges, including fees for urgent deliveries or non-delivery.
You will not receive a credit for any unused portion of gas remaining in any returned LPG bottles.
General
If these terms are inconsistent with any of Genesis Energy’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Genesis Energy’s Standard LPG Terms and Conditions, then those Genesis Energy’s Standard Terms and Conditions will prevail.
Genesis Energy’s
Bottled Gas Monitoring Customer Terms and Conditions
apply to your use of the Bottled Gas Monitoring Device and associated Services. Where there is any inconsistency between the Bottled Gas Monitoring Customer Terms and Conditions and these Plan Terms and Conditions, the Bottled Gas Monitoring Customer Terms and Conditions will prevail.
Genesis Energy's Standard LPG terms and conditions apply, where applicable, Genesis Energy’s Standard Terms and Conditions, Genesis Energy’s Direct Debit and/or Credit Card Terms and Conditions; Genesis Energy’s Fly Buys Standard Terms and Conditions will also apply. Please refer to
www.genesisenergy.co.nz/genesis-terms
for further terms and conditions that may also apply to this Plan.