Residential
Products
Electricity
Bottled Gas
Natural Gas
Dual Fuel
Solar
Electric Vehicles
Get More
Offers and Rewards
Energy IQ
Power Shout
Flybuys
Services
Moving House
New Build
Bottled Gas Monitoring
Get Connected
Billing & Payments
Plans & Pricing
Usage Reports
Get great offers & rewards when you join Genesis
Sign up now
Business
Products
Dual Fuel
Electricity
Electricity Insights
Natural Gas
LPG Bottled Gas
Request a quote
Solutions
Small Business
Medium Business
Large Business
Trade Connections
Bottled Gas Monitoring
Hospitality
Productivity Services
Account Management
Order Gas
Billing
Contact Sales
Resources
Energy Tips
Metering
Moving Business
EIEP Agents
Rural
Offers
Farm Source
Farmhouse
Farmlands
Ruralco
Request a quote
Services
Energy IQ
Metering
Contact Rural Experts
Pricing & Plans
For Dairy.
The innovative plan exclusively for Farm Source dairy farmers.
Find out more
About Us
With you. For you.
Sustainability at Genesis
Caring for our Environment
School-gen
School-gen Trust
Energising Community Investment
Powering Emirates Team New Zealand
About us
About Genesis
Genesis Blog
Genesis News Hub
Careers
Generation & LPG Assets
Assets
Rivers, Lakes and Rainfall
Working Close to Genesis Assets
Reticulated LPG Assets
Entry onto Genesis Property
Investors
Corporate Governance
- Board of Directors
- Executive Team
- Governance Documents
Reports and Presentations
Market Announcements
Investor Questions
Share Performance
Financial Calendar
Annual Shareholder Meeting
Dividends
Contact & Support
Emergencies
Outages
Security Alerts
Resolution Process
Medically Dependent
Caring for our customers
When times are tough, we’ll listen. We have a dedicated support team to help you with controlling and managing your power bill. We also support the medically dependent.
How we can help
Join
Energy IQ
BusinessPlus – Offer Terms and Conditions from 24 December.
View terms
related to accounts signed up prior to 24 December 2020.
General
To be eligible for the BusinessPlus Offer (“BusinessPlus Offer”), you must:
Be a new or existing Genesis Energy residential or small business customer on a variable plan or on a fixed term plan that expires before 31 October 2021; and
Sign up a new account being either:
If you are a Genesis Energy residential customer, you open a new Small Business account; or
If you are Genesis Energy Small Business customer, you open a new account for your residential premises;
Your new residential account will need to be your primary residence;
Your Small Business account will need to consume on average 20,000Kwh per annum
One account needs to be electricity
Sign up to:
an eSaver plan for electricity and/or natural gas and/or a Bottled Gas Smart plan for LPG for your residential account; and
a PowerFreeze / GasFreeze plan for electricity and/or natural gas for your small business account, in each case for a fixed term of 12 or 24 months (“Fixed Plan”).
Maintain both the residential and small business accounts with Genesis Energy at all times during the fixed term; and
For the residential account, be on a standard single-phase residential connection and not be on an embedded network or on a 2 to 8kVa load group and for the small business account, not be a Time of Use customer.
The energy component of the Fixed Plan is fixed during the 12-month or 24-month term of the relevant plan (the per unit variable charge and daily fixed charge). However, the distribution charges, network/distribution charges and other third party charges (as set out below) may change during the Fixed Term, and Genesis Energy may pass these changes on to you.
The BusinessPlus Offer ends 31 October 2021.
The Fixed Plan will commence from the start date of that Fixed Plan shown on your first monthly bill (which, once you have satisfied the credit criteria, the first bill for the BusinessPlus Offer may be the following month).
If you pay your bills in full and on time you will also receive the prompt payment discount of:
Residential: electricity and natural gas on eSaver and LPG on the Bottle Gas Smart Plan, up to 12%; and
SME: prompt payment discount provided at time of sign up.
Any bill credit offered under the eSaver Plan will not apply under the BusinessPlus Offer. This BusinessPlus Offer is not eligible to earn Fly Buys points.
Only one method of payment can be used to pay the monthly bill under the BusinessPlus Offer. Genesis Energy may contact you to confirm the payment method if this is unclear at the time you sign up to the BusinessPlus Offer.
Genesis Energy may be prevented from grouping all nominated accounts, in which case, you may continue to receive multiple bills.
Time of Use customers are excluded.
The pricing provided under the BusinessPlus Offer is based on your location, meter type and configuration. If it is subsequently found that you do not (or no longer) meet the above eligibility criteria or if you move house, Genesis Energy may remove you from the BusinessPlus Offer. In those circumstances, subject to meeting Genesis Energy’s acceptance criteria, you may be offered (as applicable) Genesis Energy’s:
Standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply; and/or
Standard pricing for your natural gas region on its standard terms and conditions of energy supply.
If, before the end of the term, you:
Switch from, or stop getting your energy supply from Genesis Energy;
Change your meter type or configuration;
Change address;
Voluntarily move from your Fixed Plan to Genesis Energy’s standard pricing or another plan,
Genesis Energy may charge you an early cancellation fee of (by way of charge to your Genesis Energy bill):
Small Business:
$600 (excluding GST) per fuel type; and
Repayment of any credit that may have been applied to the first bill on the Fixed Plan. The full value of the credit will be payable if you terminate the agreement within 3 months of the date of your first bill or on a pro-rata basis thereafter if the agreement is terminated after 3 months of the date of your first bill.
Residential: $150 (including GST) per fuel type.
If Genesis Energy is unable to supply the applicable energy at your new address, Genesis Energy will not charge you an early cancellation fee.
Fixed prices do not apply:
If Genesis Energy discovers an error in the prices;
To Genesis Energy’s special fees and charges;
To any government, regulatory, industry body or Electricity Authority levies and/or charges;
If any information you gave us is incorrect.
If your meter type or pricing plan changes; and/or
Unless stated otherwise, if you move home, in which case the standard prices for the network, meter type and pricing plan for your new home will apply for the remainder of the term.
Excludes Natural Gas only and LPG only customers.
At the expiry of the Fixed Plan, you will be charged the standard applicable prices in effect at that time.
The BusinessPlus Offer is not available in conjunction (in part or in whole) with any other offer from Genesis Energy unless previously agreed.
The BusinessPlus Offer is not transferable, refundable or redeemable for cash.
Genesis Energy reserves the right to amend these terms and conditions in any way up to the expiry date of the BusinessPlus Offer.
If these terms are inconsistent with any of Genesis Energy’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Genesis Energy’s Standard Terms and Conditions, then those Genesis Energy’s Standard Terms and Conditions will prevail.
All new customer applications are subject to a credit check.
A 0.7% processing fee applies to each credit or debit card transaction.
Entry into the BusinessPlus Offer implies full acceptance of all the terms and conditions of the Offer.
Genesis Energy’s Standard Terms and Conditions apply and, where applicable, Genesis Energy’s LPG Terms and Conditions, Genesis Energy’s Direct Debit and/or Credit Card Terms and Conditions. Please refer to here for further terms and conditions that ay also apply to this BusinessPlus Offer. Any changes to any such applicable terms and conditions during the period of your fixed term will not take effect until after your initial fixed term has expired, unless such changes re imposed by law.
Eligibility, Exclusions, Termination and Expiry
Any bill credit offered under the eSaver Plan will not apply under the BusinessPlus Offer. This BusinessPlus Offer is not eligible to earn Fly Buys points.
Only one method of payment can be used to pay the monthly bill under the BusinessPlus Offer. Genesis Energy may contact you to confirm the payment method if this is unclear at the time you sign up to the BusinessPlus Offer.
Genesis Energy may be prevented from grouping all nominated accounts, in which case, you may continue to receive multiple bills.
Time of Use customers are excluded.
The pricing provided under the BusinessPlus Offer is based on your location, meter type and configuration. If it is subsequently found that you do not (or no longer) meet the above eligibility criteria or if you move house, Genesis Energy may remove you from the BusinessPlus Offer. In those circumstances, subject to meeting Genesis Energy’s acceptance criteria, you may be offered (as applicable) Genesis Energy’s:
Standard pricing for your network, pricing plan and meter type on its standard terms and conditions of energy supply; and/or
Standard pricing for your natural gas region on its standard terms and conditions of energy supply.
If, before the end of the term, you:
Switch from, or stop getting your energy supply from Genesis Energy;
Change your meter type or configuration;
Change address;
Voluntarily move from your Fixed Plan to Genesis Energy’s standard pricing or another plan,
Genesis Energy may charge you an early cancellation fee of (by way of charge to your Genesis Energy bill):
Small Business:
$600 (excluding GST) per fuel type; and
Repayment of any credit that may have been applied to the first bill on the Fixed Plan. The full value of the credit will be payable if you terminate the agreement within 3 months of the date of your first bill or on a pro-rata basis thereafter if the agreement is terminated after 3 months of the date of your first bill.
Residential: $150 (including GST) per fuel type.
If Genesis Energy is unable to supply the applicable energy at your new address, Genesis Energy will not charge you an early cancellation fee.
Fixed prices do not apply:
If Genesis Energy discovers an error in the prices;
To Genesis Energy’s special fees and charges;
To any government, regulatory, industry body or Electricity Authority levies and/or charges;
If any information you gave us is incorrect.
If your meter type or pricing plan changes; and/or
Unless stated otherwise, if you move home, in which case the standard prices for the network, meter type and pricing plan for your new home will apply for the remainder of the term.
Excludes Natural Gas only and LPG only customers.
At the expiry of the Fixed Plan, you will be charged the standard applicable prices in effect at that time.
Pick Your Payment Date
To be eligible, you must meet our minimum credit criteria, be a business customer and have an Advanced Meter. Time of Use Sites are not eligible.
Contact us or select your payment date in My Account. You can change your payment date once per Customer Number in a 12-month period at no cost. A $10 fee applies per Customer Number for any further payment date changes in that 12-month period. Your Customer Number can be found on your bill.
If the payment date you select falls on a non-working day it will be processed on the next working day.
If your payment date falls on the 29th, 30th or 31st of the month and a month doesn’t have those details, it will be processed on the next working day.
General
The BusinessPlus Offer is not available in conjunction (in part or in whole) with any other offer from Genesis Energy unless previously agreed.
The BusinessPlus Offer is not transferable, refundable or redeemable for cash.
Genesis Energy reserves the right to amend these terms and conditions in any way up to the expiry date of the BusinessPlus Offer.
If these terms are inconsistent with any of Genesis Energy’s other applicable terms and conditions as set out below, then these terms will prevail to the extent of any inconsistency, except to the extent that these terms are inconsistent with Genesis Energy’s Standard Terms and Conditions, then those Genesis Energy’s Standard Terms and Conditions will prevail.
All new customer applications are subject to a credit check.
Entry into the BusinessPlus Offer implies full acceptance of all the terms and conditions of the Offer.
Genesis Energy’s Standard Terms and Conditions apply and, where applicable, Genesis Energy’s LPG Terms and Conditions, Genesis Energy’s Direct Debit and/or Credit Card Terms and Conditions. Please refer to here for further terms and conditions that ay also apply to this BusinessPlus Offer. Any changes to any such applicable terms and conditions during the period of your fixed term will not take effect until after your initial fixed term has expired, unless such changes re imposed by law.