Genesis Energy has acquired Nova Energy's LPG retail business

Genesis Energy

On Monday 1 May 2017, Genesis Energy announced an agreement to acquire the retail LPG distribution assets and LPG customer base of Nova Energy. Genesis became the owners of the LPG distribution business on 31 May 2017, enabling Genesis to grow its LPG business throughout New Zealand, as well as ensuring the opportunity for continued innovation in ways that benefit customers.

Questions and answers

I heard Genesis has purchased Nova's LPG business, is this true?

Yes. Genesis has purchased Nova Energy's retail LPG distribution business.


Why did Genesis want to buy Nova's LPG distribution business?

Genesis purchased Nova's retail LPG distribution business to take advantage of the opportunities to do more for New Zealanders looking to use, or currently using, LPG energy in their homes and / or businesses. Genesis is excited about servicing more customers through the purchase, and delivering a better service by expanding its LPG offering, alongside electricity and natural gas offerings.


When did this happen?

31 May 2017: Genesis purchased Nova's retail LPG distribution business.
1 June – 3 September 2017: Certain aspects of the LPG distribution business continue to be operated under the Nova Energy brand, whilst the assets transition across to Genesis.
From 4 September 2017: LPG customers will receive their energy services from Genesis, including delivery and billing.


I'm a Nova LPG customer, how does this change impact me?

By now most customers should have received communications, detailing what you can expect for your energy services. Genesis is committed to making this change as easy as possible for you, including:

  • Your pricing does not change as a result of the switch.
  • Your LPG bottle services, including delivery and billing, will be managed by Genesis from 4th September 2017.
  • If you also have Electricity and/or Natural Gas with Nova, these services will be switched to Genesis Energy throughout the month of August, and billed by Genesis in September (or if you have Reticulated LPG, these services will be moved to Genesis in September, and billed by Genesis in October).
  • Any Direct Debit authority, Direct Credit authority or Automatic Payment you have set up will transfer to Genesis in time to pay your first Genesis Energy bill.

 

Can I still order my bottled gas through Nova?

Yes. Whilst the business services are transitioned to Genesis, you can continue to place your orders in the same way you as you do today - via the Nova App or online via the Nova website – until notified otherwise.

From 4th September 2017, you will be able to download the Genesis Energy mobile app to order 45kg LPG bottle deliveries. Bottled gas, including other size gas bottle refills, can also be ordered via our website or by calling 0800 300 400 (Residential) or 0800 600 900 (Business customers).

Will the Nova pricing plan I'm on change as a result of the switch?

No – if you remain at the same address, on the same plan you're on now, you'll continue to receive the same pricing until at least September 2018. If you're on a Nova promotional plan, you may be switched to a Genesis standard pricing plan at the end of the promotional term. However, you'll be advised of any changes prior to the promotional period end.

Do I need to change my payment set-up for my automatic payment or direct debit?

No. Direct debit authority, credit card authority, automatic payment and bill payment will be transitioned seamlessly, so that you don't need to change anything. Other payment methods will be advised with your first Genesis bill.

Along with my LPG, my Electricity and/or Natural Gas is also moving to Genesis. What impact does this have?

Nova will be conducting final meter reads for those customers whose Electricity and/or Natural Gas supply is being moved to Genesis, and issuing final bills in August*. From the day following the meter read, Genesis will become your supplier, and you can contact Genesis for any queries. As with LPG plans, you'll continue to receive the same pricing until at least September 2018. If you're on a Nova promotional plan, you may be switched to a Genesis standard pricing plan at the end of the promotional term. You will receive a welcome pack shortly with all the details.

* For Reticulated LPG customers this will happen in September.


I'm a Genesis LPG Bottled Gas customer, how does this change impact me?

There are no changes for existing Genesis Energy LPG customers currently. In the new year your LPG distribution will be managed by Genesis' newly acquired fleet, as we expand the service provided. Genesis will keep you informed.


Where can I find out more details about the acquisition?

You'll find a copy of our media release here.