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Basic Plan – 12 months - Terms and Conditions

The Basic Plan is our simple, no-frills option that comes with our lowest energy rates currently on offer, fixed for 12 months.  Enjoy the convenience of Auto-pay (paying by recurring Direct Debit or Credit Card) and eBilling.  If you’re a Dual Fuel customer, you’ll get a bonus 5% discount on your energy bill.

Key Terms
  • The Basic Plan (“Plan”) applies to the electricity, natural gas and/or LPG (as selected by you) that we supply to residential customers. To be eligible for the Plan you must receive your bills online and pay your bills by direct debit or recurring variable credit.
  • Under the Basic Plan your prices are fixed for 12 months.
  • If you cancel this agreement before your 12 month term ends, you may be charged an early termination fee of $150 per fuel type.
  • You will be billed monthly, if your payment is overdue you may be charged a late payment fee of $14.
  • The Genesis Energy Standard Terms and Conditions and Direct Debit or Credit Card Terms also apply to this Plan.
  • If you’re paying by Credit Card a 1.0% processing fee applies.
Eligibility Criteria
What you’ll get
Termination and Expiry