An update from us on COVID-19 and what we’re doing to help NZ, our customers and our people. Read the update

Vulnerable Care Package

Genesis provides a wide range of services to support those who are medically dependent, or who simply need help controlling and managing their power bills, including those customers affected by COVID-19. Contact us on 0800 300 400 or Live Chat with us Monday to Friday, 8am to 5pm.

If you just need a bit more time to pay your bill, you can request a 14-day extension through Energy IQ, you can also use our IVR on 0800 300 400.