Medically Dependent Customers

If you or someone in your home has critical medical equipment powered by mains electricity or is reliant on electricity for reasons of age, health or disability, and disconnection of electricity may present a clear threat to your or their health or well-being, it is important you let us know. To speak with us about this, or to authorise someone to speak on your behalf (e.g. a family member, a friend or a social agency) please call us on 0800 300 400.

A medically dependent status can only be granted through the provision of a Medical Dependency Form, it must be signed by your Health Practitioner. This form is available here (PDF Download) or from your primary healthcare provider, who can discuss an emergency backup plan with you. We will ensure this important information is flagged on your account. If you have any questions about medical dependency, you or your authorised representative can contact us on 0800 300 400.
If you are medically dependent and without power, please read this important information on what to do.