FAQ's Results
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A: The Classic plan has a lower daily fixed charge and is the best plan for customers who use 8,000 kWh or less of electricity each year. Please note that this plan is only available for a primary residence for example it does not include holiday homes.
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A: Step 1: See if there’s gas in your street. Step 2: Choose a gas appliance. Note: many gas appliance stores are also authorized to arrange your gas connection and appliance installation. Step 3: Get your home connected. Complete our Gas Enquiry Form and take this to your appliance retailer to apply for a gas connection. The gas network operators will the lay an underground service pipe from the gas main in the road to your home, without any disruption. Step 4: Get your new appliances installed and certified by a craftsman gas fitter.
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A: If after having reviewed your usage, we believe you're better off on another plan we'll recommend you move to that plan however your prices will not be back dated.
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A: It’s easy - login to 'Your Account' and click on Brownie Points to view your Brownie Points Summary. You can also find your Brownie Points Summary on your Genesis Energy bill.
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A: Genesis Energy’s Advanced Meter is new metering technology that will enable us to provide an improved metering and billing service to our customers. An Advanced Meter brings an end to estimated billing because we can remotely measure your energy usage, so your bill is based on an actual read each month. Meter readings are taken remotely so there is no longer a need for a meter reader to access your property.*
*We may be required to visit your property for maintenance reasons or to carry out an audit after your Advanced Meter is installed.
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A: We have a number of different payment options available to help you plan for your next energy bill. One such option is EvenPay which uses regular payments and makes it easier to budget because the payments are the same every time. You can receive our 10% prompt payment discount when you pay your bill in full and on time. We also have a range of smart energy efficiency tips and offers that can help you achieve savings around the home and reduce your energy bill.
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A: If you move house and reconnect with us, your previously earned Brownie Points will remain available to you. If you move in with someone else who is already a customer of ours and you become an authority or joint account holder, you can transfer your points to their account. If you decide not to take us with you, any unused Brownie Points will be expired one month after the due date of your final Genesis Energy bill.
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A: Meter owners and electricity retailers are required by the Electricity Commission rules to supply and utilise compliant meters. All existing meter stock requires recertification by 2015 if not already certified under the rules. Electricity retailers are then obligated to discontinue electricity supply to any property with a non-certified meter. Genesis Energy in partnership with AMS has taken this opportunity to begin installing advanced meters as part of an advanced metering deployment programme to allow us to provide new services to our customers in the future and to ensure all meters are certified by 2015
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A: A metering technician will visit your property and request access to your metering board. All technicians will carry identification, please ask to see this. The contractor will need to turn off your power for approximately 30 minutes while the meters are changed. We recommend that you switch off any equipment at the wall before the power is switched off. When your power is back on remember to reset any time-sensitive electrical equipment such as computers and alarms.
The Advanced Meter upgrade should not change your current pricing plan. However, your pricing plan may be amended if the meter or network information we initially used to set your pricing plan was incorrect - we will notify you if this happens.
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A: We aim to read your meter every two months, so each alternate bill is an estimate based on your previous consumption.
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