Join us today, It’s easy.

Getting your home connected to Genesis Energy is so easy - you can do it online, over the phone, or by post.

Maybe you'd like to see what other products and services Genesis Energy offers to its customers? Or perhaps you’d like to find out what our prices for electricity, gas or bottled LPG are like first?

Whatever you need, we’ve got it.

Electricity, natural gas, bottled LPG. Whatever it is that your home needs, we’ve got plenty of it - and we can keep it coming. We can also offer you a choice of gas and bottled LPG and electricity plans depending on your usage. Plus, with Genesis Energy, there’s the added convenience of getting your electricity and natural gas on the same bill. Makes sense, doesn’t it? Find out more.

We’ll reward you.

Being a Genesis Energy residential customer means you get to earn Brownie Points on our reward programme. It’s our way of thanking our customers for all the good things they do - not just what they spend. Things like paying your bill on time or even doing things that will make a difference to tomorrow, such as choosing online bills instead of paper ones.

Once you’ve earned some Brownie Points, you can treat yourself to all kinds of exciting rewards. Find out more.

We’ll give you the control you need.

To make things easier for you, we’ve set up Your Account. It’s a really handy online service that you can access 24/7 - and do things like enter meter readings, monitor your energy usage from bill to bill (for every address we supply energy to), get your bill online, as well as organise direct debit or credit card payments and check your latest Brownie Points balance. Find out more

Our meters are advanced.

Over the next few years we’ll be upgrading old electricity meters with our new
Advanced Meters. Your Advanced Meter will automatically tell us how much energy you’re using, without a visit from a meter reader, so you can say goodbye to estimated readings and estimated bills.*

*We may need to visit your property for maintenance or an audit after your Advanced Meter is installed.

We’ll even make bills easy.

As well as helping you keep your energy costs under control, we’ll roll your electricity and natural gas into one bill and take 10% off when you pay your bill in full and on time. Plus, we’ll make things easier by offering you loads of ways to pay your bill, such as direct debit or internet banking.

On top of that, there’s our Price Plan Check, which means each year we’ll let you know how much electricity you’ve used in the previous 12 months and what our plan options are - so you can decide if you’re still on the most economical pricing plan for your home.

Got a question?

If there’s anything else you’d like to talk to us about, or if you have a question please get in contact with us.

Our Customer Care Team is available Monday to Friday 7.00am -9.00pm and Saturday 8.00am - 5.00pm. Alternatively you can email us on info@genesisenergy.co.nz.