FAQ's Results
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A: If you think your bill is too high then follow these simple checks to identify the possible cause.
Is your hot water cylinder overflow leaking?
Has the thermostat on your hot water cylinder been turned up?
Do you have new appliances such as a clothes drier, heater, electric blankets, spa pool?
Have you had more people residing at home or a new addition to the household?
All these factors can make an impact on your bill. Your local plumber can check out your hot water flow and water cylinder.
If you are still at a loss to identify the reason for your high bill then please call 0800 300 400 Monday to Friday 7am to 9pm and 8am to 5pm Saturday and our Customer Care Team can check on the readings taken.
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A: In some cases, yes. Although the initial spending on gas appliances may be higher than for electrical appliances, they are usually more cost effective to operate and maintain, resulting in lower costs overall in the long term. The cost savings of gas compared to electrical appliances can be significant.
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A: Entry into Brownie Points is available to current Genesis Energy residential customers that meet Brownie Points eligibility criteria (refer to Brownie Points Terms and Conditions). If you are eligible you will be automatically registered to earn Brownie Points (at no cost). As a registered member you will receive an update of the number of Brownie Points in your Brownie Points Account on your Genesis Energy Bill and when you log into Your Account.
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A: Brownie Points is a loyalty programme provided by Genesis Energy. You earn Brownie Points not just for what you spend, but also for things you do – such as paying on time and opting to receive your bill online.
Once you have earned enough Brownie Points you will be able to spend them on rewards.
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A: Genesis Energy is looking to encourage women into apprenticeships as part of the National Apprenticeship Programme.
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A: Offers 24hr supply with a cheaper night rate from 11:00 pm and 7:00 am. The meter has two rates for the two time periods: - N - (normal \ day) reads the electricity used between 7am and 11pm
- L - (low \ night) reads electricity used between 11pm and 7am
At 11 pm a control relay will switch the meter to L; so that electricity used until 7:00 am will be registered on part of that meter and the reverse will happen at 7:00 am. Please be aware not all meter types are available in all areas.
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A: You can use your Brownie Points to choose from every available reward on the Brownie Points shopping page. Rewards range in Brownie Points value but all you need is the required amount of Brownie Points available in one account to purchase the reward.
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A: You can contact us on 0800 500 200 Monday to Friday, 7am – 9pm or Saturdays, 8am – 5pm (excluding public holidays).
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A: When moving properties you will need to let us know the following information:
The date you plan on moving.
A final meter reading from the property you are moving out of. You can either ring this in, or for a small fee we can arrange for someone to come out and read your meter. A forwarding address for us to send you the final bill for your old home.
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A: • You will have to be in a location that will receive a mobile phone signal.
• You cannot be a Time of Use customer with an existing meter.
• Your gas meter will not be changed at the same time as your electricity meter - this will happen at a later date and we will be in touch with you at that time.
• A Prepay meter cannot be changed to an Advanced Meter at this stage.
• Gas only meters cannot be changed to an Advanced Meter at this stage.
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