My Account

To view My Account all you need to do is register. You'll then be able to:

• Manage bills and payments
• Add properties and energy types*
• Organise moving house or premises in minutes
• View and graph your energy usage**
• Enter a meter read to get an updated bill
• View and redeem Brownie Points
• Manage Genesis Oncology Trust donations.

We’ve also got everything you need to know about being a Genesis Energy customer, from ways to pay your bill to understanding your bill and reading your meter to submitting a meter reading.

Understanding your energy account

Your Genesis Energy bill provides all the information you need to keep track of your account, such as consumption, payment details and key dates that you need to pay by to ensure you receive your 10% Prompt Payment Discount. And now you can choose to receive your bills online! To sign up to online billing you need to register to My Account. It's easy and will only take a couple of minutes.

Tell us you’re moving

We make moving easy by giving you the option of sending us the details or by simply moving online.

* If you have more than one property with Genesis Energy you now have the option to view all properties using one login. To have a single login you need to
ensure we've linked your properties. If, when you login, you're unable to see all your properties call us on 0800 300 400 if you're a residential customer, or
0800 600 900 if you're a business customer.

** Advanced Meter customers only.