At Genesis Energy we’ve made things easy for our customers. As a residential customer you have access to Your Account - our handy online service, where you can manage your account online 24 hours a day, 7 days a week. If you haven’t already, all you have to do is register.

We’ll reward you.

We’ll even reward you for managing your account online through our rewards programme, Brownie Points. It’s our way of thanking your for all the good things you do - not just what you spend. Things like paying your bill on time or choosing online bills instead of paper ones.

Once you’ve earned some Brownie Points, you can treat yourself to all kinds of exciting rewards. Find out more.

A great deal on gas, electricity - or both.

Whether you have natural gas, bottled LPG, or electricity with us we’ll make it easy to add another product or even another address to your current account. And there’s the added convenience of getting everything you need on the same bill. Best of all you’ll earn even more Brownie Points.

Some smart saver ideas.

We’ve got some great ideas on how you can reduce your energy usage (and your energy bill). Find out more here.

As a Genesis Energy customer, you also have exclusive access to Smart Savers - special offers giving you fantastic savings on products for your home. Our Smart Savers cover everything from insulation to energy efficient lighting. See our latest Smart Savers offers here.

Advanced Meters

We're also introducing the latest metering technology - Advanced Meters. We’ll be upgrading your existing meter with a Genesis Energy Advanced Meter over the next few years. So, you’ll receive bills based on your property’s actual usage every month, rather than estimated readings. And what’s more, there will be no need for a meter reader to visit your property^.

Check you’re on the best pricing plan.

At Genesis Energy we want to make sure you are on the best pricing plan for your home’s energy needs.

That’s why we’ve introduced our Price Plan Check. Each year we’ll let you know how much electricity you’ve used in the previous 12 months and what our plan options are - so you can decide if you’re still on the most economical pricing plan for your home.

Check out our different pricing plan options for electricity, natural gas and bottled LPG.

You’ve got loads of ways to pay - take your pick.

There’s loads of ways you can pay your Genesis Energy bill, like direct debit, automatic payments, or even with your credit card online. We’ll also take 10% off your electricity and natural gas charges when you pay your bill in full and on time.

How does your bill work?

Your Genesis Energy bill makes it easy for you to keep track of your energy consumption, and how and when you need to pay. If you’re not sure what some areas of the bill mean have a look at our easy to follow guide which talks you through each of these areas.

We’ve also got a guide on how you can read your own electricity and gas meters. This can be helpful if you’ve received an estimate bill or a meter reader has been unable to access your meter. Find out more.

Got an outage in your area?

Contact us for more information on outage notifications and current outages in your region.

Does your life depend on electricity?

If you or someone in your home has critical medical equipment powered by mains electricity, or are reliant on electricity for reasons of age, health or disability, please let us know. We’ll ensure this important information is flagged on your account. It’s important you also provide us with an alternate contact number, in case we’re unable to reach you. Find out more.

Got a question?

If there’s anything else you’d like to talk to us about, or if you have a question please get in contact with us.

Our Customer Care Team is available Monday to Friday 7.00am - 9.00pm and on Saturday from 8.00am - 5.00pm. Alternatively you can email us on info@genesisenergy.co.nz.

^ We may need to visit your property for maintenance or an audit after your Advanced Meter has been installed.