Responsibility to our customers
At Genesis Energy we believe we have a responsibility to our customers to ensure that we provide them with their electricity and gas requirements, as well as provide them with first class customer service.
Along with this we have introduced other initiatives in our business to ensure that our customers are taken care of.
Vulnerable or Medically Dependant customers.
If you or someone in your home has critical medical equipment powered by mains electricity or is reliant on electricity for reasons of age, health or disability and disconnection of electricity may present a clear threat to your health or wellbeing, please let us know. We’ll ensure this important information is flagged on your account.
Find out more about what you need to do to let us know that you are either medically dependant or a vulnerable customer.
Price Plan Check
With the costs of energy and supply increasing, electricity prices continue to change. In order to ensure you are on the most economical pricing plan for your residential property,
Genesis Energy has introduced our Price Plan Check. Each year we’ll let you know how much electricity you’ve used in the previous 12 months and what our plan options are - so you can decide if you’re still on the most economical pricing plan for your home.
At Genesis Energy, we like to make your life easier. That’s why we’ll be upgrading your old electricity meter to a new Genesis Energy Advanced Meter.
Our Advanced Meter is new metering technology that will enable us to provide an improved metering and billing service to our customers. Once our Advanced Meter is installed, you’ll say goodbye to estimated readings, estimated bills and visits from meter readers.^ Instead, what your new Advanced Meter tells us you’ve used is exactly what you’ll see on your bill. And our usage graphs show you how much energy you’ve used - at brekkie time, lunchtime, or anytime. Better still, you will not be charged for the upgrade of the meter.
^We may need to visit your property for maintenance or an audit after your Advanced Meter is installed.
Energy Savings Tips
Like you, we think about the future. And we’re working hard to make sure it’s the kind of place we’d all want for generations to come. We’ve put together plenty of ideas on easy, everyday things you can do to reduce your energy bill and your carbon footprint for both your home, your business and on the farm.
Saving money is always top of mind, so we’ve brought our customers Smart Savers. Smart Savers are great offers on products for your home or business, which are often good for the environment too!
Smart Savers can range from products such as cylinder wraps, to desktop copiers, to hot water heating systems and they’re available online for at least three months, so your can take advantage of these when it best suits your budget.
Contact usCall toll free on:
0800 300 400
Fax: 0800 110 999
Overseas: +64 7 838 7863
Monday - Friday, 8am - 8pm