Never run out of LPG

Reorder and refill your LPG Bottles

To ensure you have a continuous supply of LPG, Genesis Energy recommends your LPG bottle connection is equipped with an ‘autochange regulator’. This regulator will automatically switch over to the full bottle of LPG when one becomes empty.

Several types of autochange regulators are available and all use a visual indicator to advise you when a bottle has become empty and has switched over to draw LPG from the other bottle.

While some indicators start off green and others clear, they all turn red when the first bottle is empty. Do not touch or turn the dial. When you see it turn red, that’s your signal to contact Genesis Energy for a refill delivery. We will pick up the empty bottle and replace it with a full one, and reset the regulator.

If your LPG bottle connection has a ‘manual’ regulator, you will need to turn on the valve on your reserve bottle once the first bottle is empty. LPG is then drawn from the reserve bottle.

To order a refill deliver call 0800 600 900 or order online at genesisenergy.co.nz/lpg. We’ll replace your empty bottle within six working days. Don’t worry about running out. Under normal conditions, your second bottle has more than enough LPG to cover your usage until the new bottle is delivered.

We can arrange to replace your bottle even if you are not going to be home - unless the area where you keep your bottles is locked or guarded by dogs. In that case, call us to make arrangements with our Customer Care team when you order LPG.