What is One Bill and how can I get it

One Bill puts an end to multiple energy bills

If you have more than one property or utility type and currently receive multiple bills from us, One Bill* might be of interest to you.

One Bill conveniently rounds up your energy bills and provides a handy one-page summary showing the total due for them all, which means*:

  • you'll have fewer bills to open and file
  • you can make just one payment
  • budgeting will be easier

Plus with One Bill you get to choose whether you group all or just some of your properties or utilities.

You can sign up now by filling in the form here, or by calling our Customer Excellence Centre on the numbers below;

Residential team 0800 300 400 
8am – 10pm (Live Chat)
8am – 7pm (Phone - Service queries)
8am – 8pm (Phone – Sales and Moving queries)

Business team 0800 600 900 (Monday to Friday 8am - 6pm)

Just have a copy of all your current individual Genesis bills handy. We'll need to know your customer numbers which can be found on the top right hand side of your bills.


*Eligibility criteria and One Bill terms and conditions apply.   ​

What is One Bill?

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