COVID-19 UPDATE

An update from us on COVID-19 and what we’re doing to help NZ, our customers and our people. Read the update

Contact & Support

COVID-19 INFORMATION AND UPDATES


As a generator and retailer of electricity, and provider of gas, we are classified as an Essential Service by the New Zealand Government.


We are committed to supporting our customers, our people, and New Zealand through the COVID-19 pandemic. Read on for updates and information on how we’re keeping the lights on, and where to find help and support.


Bookmark this page and check back for the most up-to-date information. You can also follow us on Facebook.


Please note: We are currently experiencing high call and chat volumes. Please only contact us if your enquiry is urgent.


You can find our latest media releases in our news section.

Keeping the lights on and delivering your Bottled Gas


We have plans in place and do not anticipate any impact on our ability to generate electricity or supply gas.


Bottled gas deliveries

Please be assured that bottled gas is an essential service, and we will continue to deliver to New Zealand throughout these challenging times.

There is no need to order in advance, please only order if you require your usual bottled gas delivery. Our drivers are following protocols to keep both themselves and the public safe. We ask that you maintain a distance of 2m from our drivers, and please avoid going near your gas bottles. We thank our drivers for providing this essential delivery service to you, our customers. Please show kindness during this difficult time.

Tip: Order your Bottled Gas online to save time and reduce calls into our contact centre.

Managing your bill


If you are financially impacted by COVID-19, please check out our Vulnerable Care package.

If your bill is due in the next 7 days and you are worried about being able to make payments, please call us on 0800 300 400 or start a Live Chat with the team Monday to Friday, 8am - 5pm.

If your bill is overdue you may be eligible to request a 14 day extension in Energy IQ.

The Government has also announced increased Winter Energy Payment support packages. Find out if you are eligible.


Your business and estimated reads

If your business sometimes receives estimated bills due to your meter type we may need to hear from you. If you have significantly reduced your energy consumption, or have switched off your supply please contact us so we can ensure your estimated bill is more reflective of your current situation. This may be for your electricity meter, and will affect all gas meters on your premises.

We're here to help on 0800 600 900, Monday to Friday, 8am - 5pm.

Finding answers and help


We’re here to help and have a range of ways you can find information, pay your bill or make changes to your account.

Here are some useful links to help you find information or manage your account. Please only contact us by phone or LiveChat if your enquiry is urgent.

We can be contacted on 0800 300 400 or you can start a Live Chat with the team Monday to Friday, 8am - 5pm.

Energy management with Energy IQ


We know you’ll be spending more time at home and may want to understand more about your energy habits. Energy IQ provides information about your energy usage, along with forecasted usage (and spend) to help you keep track and manage your costs. Here are some of the things you can do in Energy IQ.