More common questions

Why should I ready my own meter?‚Äč

We usually read your meter every two months, so each alternate bill may be estimated based on your previous electricity/gas usage.

The frequency of your meter being read largely depends on the placement of the meter in your property. If your meter is placed in a restricted area then the number of actual reads by meter readers may be reduced. Factors that could cause this restriction are such things as alarms, locked gates and dogs on the property. However, there are ways that we can arrange secure access, so please contact us on 0800 300 400. Alternatively, you can arrange to have your meter read at a time that is convenient to you; there is, however, a small fee for this service.

Why I should read my own meter?

Why hasn’t my meter reader visited the property?