Managing your bill

Having trouble managing your bill? We’re here to help. Find support

Ways To Pay Your Power Bill

With most of our plans, you choose where and when you pay your energy bill.  And if you’re on an Energy Plus plan and set up Auto-pay (a recurring direct debit or credit card payment), you’ll earn extra discounts. 

On our Energy Basic plan everyone uses recurring direct debit or credit card payments.

Pay via Auto-pay (recurring Direct Debit/Credit Card payments)

*A 1.0% transaction fee applies to all credit and debit card transactions for all plans other than Energy Plus plans, and to one-off credit and debit card transactions for Energy Plus plans.

^$1.40 payment administration fee applies from 20 February 2020.

Understand Your Power Bill

For more information on what your power bill pays for or how to read and understand your bill, please visit our FAQ's

Take Control of Your Power Bills

We know that factors such as weather, holidays and changes in seasons mean that your energy usage and the amount you pay on your bills can vary.

All you need to know about Control-a-bill:

  • Control-a-bill lets you take control by evening out your payments so you pay the same amount for each bill
  • You can choose when you pay by direct debit (either weekly, fortnightly or monthly)
  • Now and then we'll make sure your usage and payments are on track, and it's easy to make adjustments

Already a customer? Call us on 0800 300 400 to set up over the phone and work out the energy payment amount you'll pay on each bill.

Want to know more? Read our FAQs below:

What is Control-a-bill?

Am I eligible for Control-a-bill?
What if I'm an existing customer and want to sign-up to Control-a-bill?
More FAQs